An NHAI client with the Kingston City School Teachers health care program expressed appreciation for the personalized care program established soon after having twins born with Down syndrome. In her correspondence, the customer explained that her children experienced an array of associated medical issues, including seizures, heart murmurs, asthma, and developmental delays. She went on to note that the staff at NHAI helped the family navigate both the financial and emotional difficulties related to caring for children with numerous medical conditions.
From the staff in the pre-certification department to the team in claims services, NHAI worked to ensure that the children received the care necessary for healthy development. The NHAI customer also credited her health care program with helping her twins achieve appropriate weight gains and developmental milestones, as well as securing a successful heart surgery for her son.